How can we help?
Frequently Asked Questions
How do I cancel my subscription?
All subscriptions are managed by Apple. To cancel, go to your iPhone's Settings > [Your Name] > Subscriptions, tap on Calivio, and select "Cancel Subscription".
Why isn't my HealthKit data syncing?
Please ensure that you have granted Calivio the necessary permissions in the Apple Health app. Go to the Health app > Sharing > Apps > Calivio and verify that all toggles are turned on.
Is my data backed up securely?
If you have created a Calivio Account, your data is securely backed up using end-to-end encryption. Without an account, your data remains solely on your device.
How do I request a refund?
Since Apple handles all App Store payments, you must request refunds directly from Apple through reportaproblem.apple.com.
Contact Us
Can't find the answer you're looking for? Our dedicated support team is here to assist you.
Email: support@calivio.com
Response Time: We strive to respond to all inquiries within 24 hours during standard business days.